Shipping & delivery

Intro

We ship all Gulu orders via Australia Post. Here's everything you need to know before you buy.

Delivery timeframes

State	Estimated delivery (business days)
NSW, VIC, ACT	2–4 business days
QLD, SA	3–5 business days
WA, TAS, NT	5–8 business days
Regional areas	Add 1–3 business days to above

→  Timeframes are estimates only. Australia Post delays during peak periods (November–January) may extend these.

Shipping costs

Gulu Surprise Boxes: Free standard shipping included in the box price. No surprises at checkout.

Individual items: Free standard shipping on orders over $60 AUD. Orders under $60 are charged at a flat $9.95 AUD.

Express shipping: Available at checkout for an additional fee calculated by Australia Post based on your postcode and parcel weight.

Order processing & dispatch

Orders placed before 12pm AEST Monday–Friday are packed and dispatched the same day. Orders placed after 12pm or on weekends are dispatched the next business day.

You'll receive a shipping confirmation email with your Australia Post tracking number as soon as your order leaves us.

Subscription box dispatch

Subscription boxes are dispatched on the 1st of each month (or the next business day if the 1st falls on a weekend or public holiday).

To receive the current month's box, subscribe before the 20th of that month. Subscriptions placed after the 20th will begin the following month's dispatch.

→  Update the dispatch date here if you change your monthly cut-off schedule.

Tracking your order

Once dispatched, you'll receive an email with your Australia Post tracking link. You can track your parcel at auspost.com.au or via the Australia Post app.

If your tracking hasn't updated within 5 business days of your dispatch confirmation, please contact us at hello@gulu-store.com and we'll look into it.

Missed deliveries

If you're not home when your parcel arrives, Australia Post will leave a card with collection instructions or leave it in a safe location if you've authorised this in your AusPost account.

Parcels uncollected after 10 business days may be returned to us. If this happens, we'll contact you to arrange re-delivery (additional postage charges apply).

Lost or damaged parcels

If your order arrives damaged or doesn't arrive at all, please contact us at hello@gulu-store.com within 14 days of your expected delivery date. Include your order number and a photo if the item is damaged, and we'll make it right.