Privacy policy

Last updated

23 June 2026

Who we are

Gulu Store ("we", "us", "our") is an Australian e-commerce business selling pet toys and clothing, operating at gulustore.com.au. Our registered business address is 46 Avondale Crescent, Parkinson, QLD 4115. ABN: 50 949 562 866.

What information we collect

We collect information you provide when you place an order, create an account, or contact us. This includes:

•      Name, email address, and delivery address

•      Payment information (processed and stored by Shopify Payments — we do not store card details)

•      Pet details you provide (species, breed, size) to personalise your subscription

•      Communications you send us via email or social media

We also collect non-personal information automatically, including browser type, pages visited, and time spent on our site, via cookies and analytics tools (Google Analytics, Shopify Analytics).

How we use your information

•      To process and fulfil your orders

•      To manage your subscription and send billing notifications

•      To send order confirmations and shipping updates

•      To send marketing emails if you have opted in (you can unsubscribe at any time)

•      To improve our products and website based on usage patterns

Who we share your information with

We share your information only where necessary to fulfil your order or operate our business:

•      Australia Post — your name and delivery address to ship your order

•      Shopify — our e-commerce platform, which processes and stores order data

•      Klaviyo — our email marketing platform, if you have opted in to marketing emails

•      We do not sell your personal information to third parties.

Your rights under the Australian Privacy Act

Under the Privacy Act 1988 (Cth), you have the right to access the personal information we hold about you, and to request corrections if that information is inaccurate. To make a request, email hello@gulu-store.com. We will respond within 30 days.

Cookies

Our website uses cookies to improve your browsing experience and to help us understand how our site is used. You can disable cookies in your browser settings, but some features of the site may not function correctly if you do.

Data retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Contact

Privacy questions or requests: hello@gulu-store.com